Shipping policy
SHIPPING POLICY
THE SOURCE UK
Last Updated: 8 October 2026
At The Source UK, we aim to provide fast, reliable and affordable delivery throughout the United Kingdom.
We work with trusted UK delivery providers to ensure your orders arrive safely and efficiently.
1. UK Delivery Options
We offer the following delivery services:
Standard UK Delivery — £3.99
- Estimated delivery: 2–3 working days after dispatch.
- Delivered using Royal Mail, InPost or another suitable courier.
Express UK Delivery — £4.99
- Estimated delivery: 1–2 working days after dispatch.
- Priority delivery using an available courier service.
Delivery charges and available options are confirmed at checkout.
2. Order Processing
We aim to process and dispatch orders within 1 working day of receiving payment.
Orders placed during weekends or UK bank holidays will normally be processed on the next working day.
During particularly busy periods, processing may take slightly longer.
3. Delivery Coverage
We currently deliver to eligible addresses throughout the United Kingdom.
Some remote locations, including certain Scottish Highlands and island addresses, may experience longer delivery times.
Any applicable delivery restrictions or additional charges will be displayed before checkout.
4. Tracking Information
Where tracking is available, customers will receive a dispatch confirmation containing tracking information.
Tracking updates are provided by the relevant delivery company.
Customers can contact us if they require assistance locating their order.
5. Delivery Delays
Although we aim to meet our estimated delivery times, delays may occasionally occur due to courier disruption, adverse weather, public holidays or other circumstances.
If your order is delayed, please contact our customer support team.
Your statutory rights remain unaffected. Unless otherwise agreed, goods will be delivered without undue delay and within 30 days of the contract being made.
6. Lost or Missing Parcels
If your order has not arrived within the expected delivery period, please contact us at:
thesourcehq.uk@gmail.com
We will investigate the issue with the delivery provider and arrange an appropriate resolution, including a replacement or refund where required.
The Source UK remains responsible for goods until they are delivered to you or a person you have authorised to receive them, in accordance with UK consumer law.
7. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information at checkout.
If you notice an error in your delivery address, please contact us as soon as possible.
We will attempt to update the details before dispatch, although changes cannot always be guaranteed once an order has been handed to the courier.
8. Damaged Deliveries
If your order arrives damaged, please contact us as soon as reasonably possible.
Where possible, provide your order number and photographs of the damage to help us investigate.
We will arrange an appropriate resolution in accordance with your statutory consumer rights.
9. Returns and Refunds
We offer a 14-day change-of-mind cancellation period for eligible online purchases.
Customers must notify us within 14 days of receiving their order and then have a further 14 days to return the goods.
Please contact us before returning an item so we can provide the appropriate return address and instructions.
For further details, please refer to our Return and Refund Policy.
10. Customer Support
For questions regarding shipping, tracking, deliveries or missing parcels, please contact:
The Source UK
Website: https://thesourceuk.co.uk
Email: thesourcehq.uk@gmail.com
Business Correspondence Address: Regus, Cambourne, Cambridge, United Kingdom (full address to be confirmed)
We aim to respond to customer enquiries as promptly as reasonably possible.
Thank you for shopping with The Source UK.